FAQ

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Moissanite

Natural Moissanite forms when a meteor hits the Earth. The intense impact, heat, and pressure create this rare gem. Since this doesn’t happen often (thankfully!), and natural Moissanite often lacks color and clarity, we use lab-created Moissanite. This allows us to offer stunning stones with top quality and sustainability in mind.

We work with two stone-cutting teams in different regions to offer more options for our clients. One team is in Surat, India, where most of the world’s diamonds are cut. They specialize in vintage cuts like old mine and old Euro, giving our stones an heirloom look. The other team is a husband-and-wife duo in China, who excel in our signature crushed ice hybrid facet pattern and modern white stones. Our stone specialists will choose the best team for you based on your design details.

Though Moissanite and diamonds look similar, they’re different in composition. Moissanite has a higher refractive index and is slightly softer, scoring 9.25-9.5 on the Mohs scale compared to a diamond's 10. Despite this, Moissanite is durable enough for everyday wear, with lasting sparkle and color. Plus, Moissanite is entirely conflict-free and eco-friendly, unlike most diamonds. We believe love should never come at the cost of someone else’s suffering.

All of our Moissanite is guaranteed to have VVS+ clarity. The color grade is chosen based on your order, with our two most popular options being modern white (DEF-color) and vintage white (GHI-color).

Moissanite naturally occurs in a range of modern white (DEF),vintage white (GHI), canary (light to vivid), green (light, mid and dark), blue (light, blue/green and cornflower) and black. We also offer lab sapphire in addition to moissanite.

Gemstones

Absolutely! We guarantee that all our gemstones are authentic, backed by regular independent lab testing by the Gemological Institute of America (GIA). The GIA ensures that our gemstones meet industry standards and are of the highest quality.

We’re committed to being transparent about the materials we use. Thanks to the GIA, we can confidently guarantee the authenticity of our sparkling gems.

The Gemological Institute of America (GIA) is the world’s leading authority on diamonds and colored stones. We submit our gemstones to the GIA for testing, where they’re certified to meet industry standards if they pass.

The GIA uses the ‘4Cs’—Cut, Clarity, Color, and Carat Weight—to assess the authenticity of diamonds and gemstones. These tests also determine if the gems have undergone any treatments and whether they’re natural or synthetic. We only use gems that receive positive, natural grades from the GIA, ensuring their authenticity.

When you buy from us, you can trust that you’re getting authentic, high-quality gemstones verified by the world’s most trusted name in gem grading.

For our Pure Diamonds (US only) collection, all diamonds are backed by the International Gemological Institute (IGI), one of the largest independent laboratories for testing and grading diamonds. IGI is known globally for its precise study of colored stones, pearls, and fine jewelry, giving consumers confidence in their purchase.

What sets IGI apart is its unique global presence, with over 20 laboratories worldwide. It’s also the only gemological laboratory with ISO accreditation, the gold standard for testing natural diamonds.

Our jewelry is crafted from a variety of precious metals, including nickel-free 925 Sterling Silver, Platinum-plated 925 Sterling Silver, 14k Solid Rose Gold, 14k Solid White Gold, 10k Solid Rose Gold, 10k Solid White Gold, and 18k Vermeil. Our Vermeil is made from nickel-free 925 Sterling Silver, plated with 18k Rose and Yellow Gold, with a coating that’s 50% thicker than traditional gold plating, ensuring it stays beautiful for years. We also use brass, a durable and recyclable metal alloy.

We offer a stunning selection of genuine gemstones, each with its own unique beauty and magical properties. Our collection includes Rainbow Moonstone, Rose Quartz, Labradorite, Diamonds, White Topaz, Turquoise, Aquamarine, Amazonite, Amethyst, Blue Topaz, Garnet, Peridot, Citrine, Tourmaline, Green Onyx, Black Onyx, Black Obsidian, Lapis Lazuli, Ruby, Pink Sapphire, White Sapphire, Raw Cut Crystals, Organic Pearls, and authentic Opal. For more details, please check the individual product descriptions.

We take great pride in responsibly sourcing our gemstones and value the close relationships we have with our suppliers. We give back by donating to Trees For The Future and strive to minimize our impact on nature by working only with ethical providers.

Here’s where our gems come from:

Moonstone: India

Raw Crystals: India

Labradorite: Madagascar

Opal: Ethiopia

Garnet: Mozambique

Turquoise: Arizona U. S.

Rose Quartz: Brazil

Amethyst: Brazil

Citrine: Brazil

Topaz: Brazil

Peridot: China

Aquamarine: Brazil

Diamonds: Conflict-free sourcing in mining rich countries including South Africa, Australia & Canada

Green Onyx: Brazil

Lapis Lazuli: Afghanistan

Ruby: Thailand

Pink Sapphire: Madagascar
White Sapphire: Madagascar
Organic Pearls: China
Black Onyx: Brazil

Black Obsidian: Mexico

Amazonite: USA

Bands

Absolutely, we’re always open to custom designs! Just reach out to our team via email or Instagram DM with any reference pictures or details. We’ll review your request and let you know if it’s something we can bring to life beautifully.

When ordering a wedding band, we recommend choosing the same size as your engagement ring for exact matches or daintier bands. If the band is slightly wider (2mm-5.5mm), consider going up a quarter to half size. For thicker bands (5.5mm+), it’s a good idea to go up a full half size. This is especially important when stacking multiple bands, as the more rings you wear, the tighter they’ll feel.

A sizing bar is a small gap in the pavé stones on the underside of the band that allows for future resizing. It appears as a plain metal section but isn’t visible from the top or side views when you're wearing your ring.

Shipping

Combined shipping means that if you order items from both our made-to-order and ready-to-ship collections, we’ll ship everything together.

This helps us reduce our carbon footprint and supports our commitment to becoming a more climate-positive company.

Please be aware that international shipments may be subject to customs duties and taxes upon arrival in your country. These charges are not included in our product prices or shipping costs and are the responsibility of the recipient. Unfortunately, we have no control over these charges and cannot predict their amount. For more information, we recommend contacting your local customs office.

We want you to love your Aurelia jewelry. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange, provided it is in its original condition and packaging. Customized and engraved items are non-refundable.

For any questions or assistance, please contact our customer support team. Thank you for choosing Aurelia, where timeless elegance meets exceptional service.

FOR UNITED STATES:

 

In-Stock Products:

Standard Delivery: 3-17 Business Days

Express Shipping 2-10 Business Days

 

Made-To-Order Products:

Delivery: 8-30 Business Days
(NO EXPEDIT SHIPPING AVAILABLE)

 

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FOR ALL OTHER COUNTRIES:

 

We ship all international parcels with DHL Express to get your piece to you as quickly as possible.

 

In-Stock Products:

Shipping: 3-17 Business Days
(NO EXPEDIT SHIPPING AVAILABLE)

 

Made-To-Order Products:

Delivery: 8-21 Business Days

(NO EXPEDIT SHIPPING AVAILABLE)

Please also note that due to Customs, shipments to some countries may experience delays.

Ready-To-Ship

Ready-to-ship items are products that are already made, in stock, and can be shipped out immediately.

FOR CUSTOMERS FROM THE UNITED STATES:
3-17 business days (NO EXPEDITED SHIPPING AVAILABLE)

FOR ALL OTHER COUNTRIES:
- 7-30 business days

Payments

We happily accept all major credit cards, like Visa and Mastercard. Depending on your country, additional payment methods may be available and will be shown on our checkout page. If you don't see your preferred option, please DM us on Instagram @moissanitebyaurelia.

Great question! Our checkout page uses SSL to keep all your browsing and shopping data private. We use Stripe for secure payment processing.

Discount codes apply to most of our jewelry, except for items that are already on sale. Sale items have deeper discounts than most codes offer, so you’re getting the best deal possible!

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